Dell Inspiron M5040 Failed Windows 10 Upgrade - Explorer Crash Loop'
Dell Inspiron M5040 (Product information)
Model Number 5040-6534 (Drivers)
Like a lot of people have been doing lately. The windows 10 Free Upgrade.
Although some people have successfully upgraded with no problems, others have encountered difficulties.
What was the Issue
Then the customer decided to bring his computer to Kingfisher Computer, Hartlepool.
Upon inspection, It appeared to be a virus or spyware, that was causing the laptop to crash sporadically.
Therefore we proceeded to do the obvious; run MSConfig and disable most if not all startup items.
But that didn’t work.
Then we assumed it perhaps might be a registry fault.
That didn’t work either.
What is SFC?
System File Checker (SFC) is a built-in utility in Microsoft Windows. It allows users to scan, find and restore corruptions in Windows system files.
But that didn’t work either.
The solution to the Dell
Although the issue is that it had no networked connectivity or USB of the device where working.
So there was no way for me to install the KB hotfix onto the laptop.
So there was only one step I could take to rectify the issue, a complete reinstall of the operating system preserving the files, but to do this. We had to extract the genuine windows product key.
As always we proceeded to install all the bundle’s antivirus and other software that we install on all computers that come into Kingfisher, and restored all of the necessary personal files and information of the customer.
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