Fast, Professional Custom PC Repairs.

How Can I Begin the Process for Custom PC Repairs?

Starting your Custom PC Repairs is easy. Just click the “Book Repair” button at the top right of this page. A form will appear where you can enter your contact details and a brief description of the problem you’re experiencing. You can also book directly by clicking here.

Once you’ve submitted your Custom PC Repairs request, you’ll receive an email confirmation with your appointment details and any other necessary instructions. A member of our team will then give you a call to discuss the issue further, possibly asking additional questions to make sure we fully understand the problem and can recommend the best course of action.

After we’ve gathered all the information, we’ll determine the best repair option for you—whether it’s an in-shop repair, remote support, or a home visit. We’ll then arrange an appointment at a time that works for you, so we can get your device fixed as soon as possible.

Should I Schedule an Appointment for Custom PC Repairs, or Is Walking In Okay?

We accommodate both appointments and walk-ins for your Custom PC Repairs. You can secure your slot by clicking the “Book Repair” button above or by clicking here. Alternatively, you’re welcome to visit us directly during operating hours.
For those who walk in, we offer a quick pre-diagnosis on site. Following this, your repair will be queued and handled with the same priority as other bookings. We aim to deliver swift, effective service and will keep you informed every step of the way.

Regardless of how you choose to visit, we’re committed to providing top-tier service for your Custom PC Repairs.

Is There a Fee to Get a Quote for Custom PC Repairs?

All Custom PC Repairs quotes are provided FREE.
Before starting any repair, we’ll reach out to give you a quote and request your approval to move forward. Our quotes are free, and you’re not obligated to proceed if you change your mind.

If you decide not to proceed, that’s perfectly okay. You can pick up your device with no further costs or obligations.

How Should I Get My Custom PC Repairs Ready Before Bringing It In?

Before bringing your Custom PC Repairs in, it’s recommended that you back up any essential data and clear out any sensitive information from the device. We do offer a backup service at a rate per GB, but all data remains the responsibility of the client.
We also advise bringing along your device’s power cables and any accessories that might be necessary for the repair. If you’ve spoken with us by phone, be sure to bring any items discussed during that call.

Taking these steps will help your repair go as smoothly as possible and ensure your data is protected.

How Much Time Will It Take to Complete My Custom PC Repairs?

The time required to complete your Custom PC Repairs varies depending on the issue’s complexity. Simple repairs are often completed on the same day, sometimes within a few hours. However, if parts need to be ordered, the repair could take several days.

Our engineers will provide you with a time estimate when giving you the quotation and seeking your approval to proceed. When your Custom PC Repairs is ready, we’ll contact you to arrange a suitable time for collection.

Your device is crucial to you, and we aim to complete all repairs as swiftly and efficiently as possible.

Are My Custom PC Repairs Repairs Guaranteed?

Yes, all our Custom PC Repairs repairs come with a 30-day guarantee. If the same issue or a related problem occurs within 30 days, we’ll fix it for free. We understand the frustration of recurring issues, so we prioritize resolving them quickly and effectively.

We may also extend the guarantee to cover related problems at our discretion. If we believe your repair qualifies, we’ll keep you fully informed. Your satisfaction is our top concern, and we’re confident in the quality of our repairs.

We also perform a thorough inspection of your device before returning it to you, ensuring that the repair meets our high standards. Our guarantee reflects our commitment to providing reliable, long-lasting repairs.

What Payment Options Do You Offer?

We accept a broad range of payment methods to ensure your transaction is as seamless as possible. In addition to conventional payment options, we also accept cryptocurrency, including Bitcoin (via the Lightning Network for instant transactions) and USDT Tether.

You can also pay via PayPal, bank transfer, cash, and debit cards. For PayPal users who need immediate service, we suggest using the ‘Friends and Family’ option. If you prefer, we can process payments through the ‘Products and Services’ option, which may take a bit longer.

We accept all major credit and debit cards, as well as cash payments. We also offer secure online payment options, including Klarna for flexible payment terms.

Please note that we no longer offer 30-day invoice terms. Payment is required upon completion of all services, including repairs and home visits. For repairs exceeding £1,000, immediate payment may be required, and a deposit might be needed for jobs over £500.

We’re ready to accommodate your preferred payment method and make your experience as smooth as possible.

Are My Custom PC Repairs Repairs Guaranteed?

Yes, all our Custom PC Repairs repairs come with a 30-day guarantee. If the same issue or a related problem occurs within 30 days, we’ll fix it for free. We understand the frustration of recurring issues, so we prioritize resolving them quickly and effectively.

We may also extend the guarantee to cover related problems at our discretion. If we believe your repair qualifies, we’ll keep you fully informed. Your satisfaction is our top concern, and we’re confident in the quality of our repairs.

We also perform a thorough inspection of your device before returning it to you, ensuring that the repair meets our high standards. Our guarantee reflects our commitment to providing reliable, long-lasting repairs.

Are Custom PC Repairs Replacement Parts Covered by a Warranty?

Yes, absolutely. Any new replacement parts or upgrades for your Custom PC Repairs are protected by a 12-month manufacturer’s warranty, as mandated by law. This warranty guarantees that if any issues occur with the parts within this time frame, we’ll replace them at no extra cost.

For warranty replacements within the first three months, there will be no labor charges. After three months, although the part remains covered for free under the warranty, a labor fee will be applicable.

To help you save, we sometimes use refurbished or second-hand parts. If we do, we’ll notify you beforehand, and the warranty period may vary. We’ll clearly outline the warranty for these parts, ensuring you’re fully informed and protected before the repair begins.

This cost-effective approach can save you up to 50% on component costs, without sacrificing quality. Even with more economical options, your parts or upgrades will still carry a warranty that reflects their condition and quality.

Should you experience any problems with a replacement part or upgrade during the warranty period, simply get in touch, and we’ll handle it swiftly. Please note, though, that the warranty does not cover accidental damage or misuse after the repair.

We source parts from reputable suppliers to meet the high standards required for Custom PC Repairs. Our aim is to deliver top-quality repairs at the best possible price, giving you confidence that your Custom PC Repairs is in expert hands.

For further information on your consumer rights, you can visit the UK Consumer Rights Act 2015.

Could Kingfisher Computers Repairs Impact My Warranty?

If your device is under warranty, it’s essential to understand that having Custom PC Repairs done by a third-party service like Kingfisher Computers could potentially void your warranty, depending on the manufacturer’s policies.
We know how important it is to maintain your warranty coverage. That’s why our engineers will verify your device’s warranty status before proceeding with any repairs. If your warranty is still valid, we’ll guide you through your options, helping you make the best choice.

We are committed to offering transparent and honest advice, ensuring that you have all the information needed to make an informed decision.

Can You Provide an Insurance Claim Estimate?

If your device has been damaged and you need to file an insurance claim, we’re here to help. Insurance companies usually require detailed estimates before they approve repairs, and they may sometimes ask us to carry out the repairs directly.

For all insurance claim quotations, we charge a standard fee of £120 per device. This fee is typically recoverable from your insurance company—simply provide them with our invoice along with the written repair quotation we supply.

Insurance companies often prefer to work directly with us. We handle all necessary communications and provide them with the required details. However, if your insurer prefers to go through you, that’s also fine. Rest assured, insurers often follow up with us directly to ensure all details are addressed.

If your device cannot be repaired, or if the repair costs exceed the value of a new device, we can provide the necessary documentation to confirm that the device is uneconomical to repair. This documentation is crucial for securing a replacement through your insurance.

Our goal is to make the insurance claim process as straightforward as possible. We’re here to provide the professional support you need to resolve your claim quickly and effectively, with all the necessary documentation and guidance along the way.

For more information on your rights as a consumer, you can refer to the Citizens Advice Insurance Guide.

Will My Data Be Safe During the Custom PC Repairs Process?

Your data privacy is our top concern. Our engineers follow strict confidentiality protocols, ensuring that only the data required for the repair is accessed. Still, it’s always wise to back up your essential files before bringing in your device.
If you haven’t yet done so, we offer a professional data backup service to safeguard your information. More details about this service can be found here.

In the unlikely event of data loss or corruption, we also provide data recovery services. For further information, please visit our data recovery services page.

While we take every possible precaution, the responsibility for your data ultimately lies with you. We suggest using our backup services to ensure your peace of mind.

What Happens If My Custom PC Repairs Cannot Be Repaired?

If it turns out that your Custom PC Repairs is beyond repair, there’s no charge for the diagnosis. We understand how frustrating it can be when a device can’t be repaired, and we aim to make the process as stress-free as possible.

In these cases, we offer a secure data destruction service to ensure that all your personal data is permanently destroyed, keeping you safe from potential data breaches. More information about this service is available here.

We also provide an IT Equipment Disposal and Recycling Service to dispose of your device in an eco-friendly manner. Some components may be refurbished and donated, helping reduce e-waste and support those in need. Learn more about our recycling service here.

Your data will be securely destroyed following industry best practices, ensuring that your personal information is fully protected. Our goal is to offer you peace of mind, knowing your data is managed securely.

Do You Offer Home Visits for Custom PC Repairs Repairs?

Yes, we offer home visits for Custom PC Repairs as part of our flexible service options. Whether you’re a homeowner or a small business owner, our experienced engineers can assist with on-site repairs. We provide affordable rates for all our home visits, ensuring you receive top-quality service without overspending.
Our home visits are billed hourly, but if your Custom PC Repairs requires more than an hour of work, our engineer may bring the device back to our office to complete the repair. This approach helps us work more efficiently, reducing the time spent at your location and lowering costs for you.

We know your time is valuable, so we offer flexible scheduling for home visits to fit your busy schedule. You can rely on us to keep you updated throughout the repair process, and we’ll ensure your device is returned to you promptly once the repair is finished.

For your safety, we adhere to strict hygiene protocols during all home visits, including mask-wearing and sanitizing equipment. Our aim is to provide a seamless, high-quality experience, whether at your home or our office.

Looking to book a home visit for your Custom PC Repairs? Click here to book now or give us a call. First-time customers can enjoy a 10% discount on their first home visit—just mention this offer when booking.

Are All Models and Devices Repairable?

Yes, we handle repairs for all models of PCs, laptops, and Apple devices. Although Custom PC Repairs is one of our key services, we’re well-versed in repairing a wide array of devices. From cutting-edge technology to legacy models, our technicians are equipped to solve various issues, whether they’re related to hardware or software.
Our A-Z Index of Device Repairs provides a detailed list of the brands and models we service, which you can access here. If your device isn’t on the list, simply contact us, and we’ll be happy to assist with your repair.

No matter the make or model, your device will receive expert care. Our goal is to ensure your device is fully functional again, as efficiently as possible.

What Should I Do If I Encounter a Problem After the Custom PC Repairs?

If you run into any issues after your Custom PC Repairs, we’re here to assist. We stand by our repairs with a 30-day guarantee, giving you peace of mind. To utilize this guarantee, it’s essential to notify us within 30 days of the original repair date.

To qualify for a free re-repair, the issue must be directly related to the original repair. Please note that new issues, damage caused by misuse, or malicious damage are not covered under our guarantee. If your problem meets these conditions, we’ll fix it at no additional cost.

To begin the re-repair process, rebook your repair through our system. Simply click here to book your device back in, and be sure to mention that this is a follow-up on a previous repair. This helps us quickly understand the situation and get your device back to optimal condition.

We know how crucial your device is, and we’re dedicated to ensuring it works perfectly. Your satisfaction is our priority, and we’re committed to providing the support you need.