Returns Policy

Returns and After-Sales Policy

If for any reason you change your mind and wish to return your order after delivery, we are happy to offer a refund or exchange, provided the item is unopened and in its original packaging. This option is available for 21 days after delivery.

In line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we accept items back even if you have opened the goods for inspection. You are entitled to a refund, provided you inform us of your decision to cancel within 14 calendar days from the day after delivery. You may inspect the goods as you would in a retail store, but to obtain a full refund, the goods must not be used, installed, or have any data/software inputted. The goods must be in ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received. DVDs, CDs, memory cards, and software packaging discs must remain sealed. For Software Product Activation Key cards, the silver strip on the back must be intact.

For service contracts or digital downloads, the cancellation period expires 14 days from the conclusion of the contract. If you consent to a digital download within the 14-day cancellation period and acknowledge the loss of the right to cancel, you will not be eligible for a refund.

Refund Methods

Refunds or cancellations may be processed in the following ways:

• In-store: You may return the product with your emailed e-receipt and, if applicable, the card used for payment. Please return opened products without undue delay and no later than 14 days from the day you communicate your decision to cancel.
• Online & Webchat: You can cancel your order by contacting us through our Webchat service. Have your order reference and delivery details ready for cancellation processing.
• Amazon Affiliate Purchases: If the product was purchased via one of our affiliate links, returns must be processed through Amazon or the respective affiliate vendor’s policy.

Refunds for PayPal Orders: For PayPal purchases, refunds must be processed online via our customer service team, as our physical stores can only offer exchanges or gift cards for these transactions.

Refunds will include the product cost plus the delivery charge (except for any additional costs incurred if you opted for a more expensive delivery option than the standard delivery method). Refunds can take up to 10 days to be credited to your payment card once we’ve received your returned item.

Deductions for Damaged Goods

If the goods show signs of unnecessary handling, we reserve the right to deduct any loss in value from your refund.

If you requested the commencement of a service (such as product installation) within the 14-day cancellation period, we retain the right to keep any service charge paid for work already performed.

Refund Exclusions

We cannot offer refunds or cancellations in the following cases:

• If you return the product without proof of purchase.
• If the goods involve a contract for services, and you have already started using the services (e.g., software subscriptions).
• If the seal has been broken on DVDs, CDs, memory cards, or software (including games).
• If the silver strip on the back of the Software Product Activation Key card has been damaged or removed.
• If the goods were a special order made to your specifications.
• If the packaging or product appears to be damaged in a way not caused by our handling.

Restocking Fee

Please note that refunds for physical parts from the shop are subject to a 10% restocking fee. We will not provide refunds for parts that appear to be damaged or if the packaging is damaged.

Final Note

Returns should be processed promptly. We aim to process all refunds and exchanges as efficiently as possible while ensuring compliance with UK consumer protection laws.