Your Trusted Source for Custom Built PC Repairs.

What’s the First Step for Custom Built PC Repairs?

Getting started with your Custom Built PC Repairs is a breeze. Click on the “Book Repair” button found in the top right corner of this page. You’ll be taken to a form where you can fill in your contact details and describe the issue you’re experiencing. Alternatively, you can directly book your repair by clicking here.

After submitting your Custom Built PC Repairs request, you’ll receive a confirmation email outlining your appointment details and any next steps.

One of our team members will reach out to discuss the issue further and may ask a few more questions to make sure we fully understand the problem and can offer the best solution.

Once we have all the information, we’ll determine the best course of action—whether it’s an in-shop repair, remote support, or a home visit. We’ll then set up an appointment at a time that suits you, ensuring your device is repaired and returned as quickly as possible.

Should I Schedule an Appointment for Custom Built PC Repairs, or Is Walking In Okay?

We accommodate both appointments and walk-ins for your Custom Built PC Repairs. You can secure your slot by clicking the “Book Repair” button above or by clicking here. Alternatively, you’re welcome to visit us directly during operating hours.
For those who walk in, we offer a quick pre-diagnosis on site. Following this, your repair will be queued and handled with the same priority as other bookings. We aim to deliver swift, effective service and will keep you informed every step of the way.

Regardless of how you choose to visit, we’re committed to providing top-tier service for your Custom Built PC Repairs.

Is There a Cost for Receiving a Quote on Custom Built PC Repairs?

All quotes for Custom Built PC Repairs are FREE.
Before commencing any repair, we’ll get in touch to provide your quote and seek your approval to proceed. Our quotes are completely free, and there’s no pressure to move forward if you decide not to.

If you choose not to proceed, that’s perfectly fine. You can collect your device with no further charges or commitments.

How Should I Get My Custom Built PC Repairs Ready for Repair?

Before you bring in your Custom Built PC Repairs, it’s wise to back up your important data and remove any personal or sensitive information from the device. While we offer a backup service for a fee per GB, the responsibility for data remains with the client.
We also recommend bringing your device’s power cables and any necessary accessories for the repair. If you’ve spoken with us by phone, please bring any items discussed during that call.

These steps will help ensure your repair is efficient and your data is managed as you prefer.

How Much Time Will It Take to Complete My Custom Built PC Repairs?

The time required to complete your Custom Built PC Repairs varies depending on the issue’s complexity. Simple repairs are often completed on the same day, sometimes within a few hours. However, if parts need to be ordered, the repair could take several days.

Our engineers will provide you with a time estimate when giving you the quotation and seeking your approval to proceed. When your Custom Built PC Repairs is ready, we’ll contact you to arrange a suitable time for collection.

Your device is crucial to you, and we aim to complete all repairs as swiftly and efficiently as possible.

Do My Custom Built PC Repairs Repairs Come with a Guarantee?

Yes, all our Custom Built PC Repairs repairs are guaranteed for 30 days. If the same issue or a related problem occurs within 30 days after your repair, we’ll fix it at no extra cost to you. We know how annoying recurring issues can be, so we make it a priority to resolve them quickly and efficiently.

In some circumstances, we might extend the guarantee to cover additional related issues. If this is the case, we’ll inform you so you’re fully aware of your coverage. Your satisfaction is our highest priority, and we stand by the quality of our repairs with confidence.

For added assurance, we also perform a thorough inspection of your device before returning it, ensuring the repair meets our exacting standards. We are committed to delivering reliable, long-lasting repairs, and our guarantee is a reflection of that commitment.

What Types of Payment Methods Do You Accept?

We offer a variety of payment options to make your transaction as smooth and convenient as possible. Beyond traditional methods, we proudly accept cryptocurrency, including Bitcoin (via the Lightning Network for fast transactions) and USDT Tether.

Additionally, we accept PayPal, bank transfers, cash, and debit cards. For those using PayPal, we recommend selecting the ‘Friends and Family’ option for quicker processing. If you don’t mind a slight delay, we can also process through the ‘Products and Services’ option.

All major credit and debit cards are welcome, as well as cash payments. For added convenience, online payments can be made through our secure payment gateway, and we offer Klarna for flexible payment terms.

Please note that 30-day invoice terms are no longer available. Full payment is required upon completion of all services, including repairs and home visits. For repairs exceeding £1,000, immediate payment may be requested, and a deposit might be required for jobs valued over £500.

No matter your preferred payment method, we’re here to accommodate your needs and ensure a seamless transaction.

Do My Custom Built PC Repairs Repairs Come with a Guarantee?

Yes, all our Custom Built PC Repairs repairs are guaranteed for 30 days. If the same issue or a related problem occurs within 30 days after your repair, we’ll fix it at no extra cost to you. We know how annoying recurring issues can be, so we make it a priority to resolve them quickly and efficiently.

In some circumstances, we might extend the guarantee to cover additional related issues. If this is the case, we’ll inform you so you’re fully aware of your coverage. Your satisfaction is our highest priority, and we stand by the quality of our repairs with confidence.

For added assurance, we also perform a thorough inspection of your device before returning it, ensuring the repair meets our exacting standards. We are committed to delivering reliable, long-lasting repairs, and our guarantee is a reflection of that commitment.

Do Custom Built PC Repairs Repairs Include a Warranty on Parts?

Yes, they do. All new replacement parts or upgrades for your Custom Built PC Repairs are covered by a 12-month manufacturer’s warranty, as required by law. This ensures that if any issues arise with the parts during this time, we’ll replace them at no cost to you.

During the first three months, any warranty replacements come with no labor fees. After three months, the part will still be replaced for free under the warranty, but a labor charge will apply.

Sometimes, to save you money, we use refurbished or second-hand parts. If we do, we’ll always let you know beforehand, and the warranty period for these parts may differ. We’ll clearly explain the warranty terms for these parts, ensuring you’re fully protected before we begin the repair.

This approach can save you up to 50% on components, without compromising quality. Even with more cost-effective parts, your repairs or upgrades will still be covered by a warranty that reflects their condition and quality.

If you experience any problems with a replacement part during the warranty period, just get in touch with us, and we’ll arrange for a quick resolution. Please be aware that the warranty doesn’t cover accidental damage or misuse after the repair.

We source parts from trusted vendors to meet the high standards required for Custom Built PC Repairs. Our commitment is to provide high-quality repairs at the best price, giving you peace of mind that your Custom Built PC Repairs is in skilled hands.

For additional information on your consumer rights, visit the UK Consumer Rights Act 2015.

Will Repairs at Kingfisher Computers Void My Warranty?

If your device is still under warranty, it’s important to note that getting Custom Built PC Repairs done by a third-party service like Kingfisher Computers could potentially void your warranty, depending on the manufacturer’s policies.

Understanding the importance of your warranty, we offer to check whether your device is still covered before we begin any repairs. Our engineers will verify your warranty status and, if it’s still valid, we’ll guide you through all available options. This way, you can make an informed decision that best suits your needs.

We’re committed to giving you honest and transparent advice, ensuring that you have all the information necessary to decide what’s right for your device.

Do You Provide Quotes for Insurance Claims?

If you’ve damaged your device and need to make an insurance claim for repair or replacement, we’re here to assist. We know that insurance companies usually require detailed quotes before approving repairs, and they may sometimes ask us to carry out the repairs directly.

For all insurance claim quotations, we charge a standard fee of £120 per device. This fee is usually recoverable from your insurance company—just submit our invoice along with the repair quote we provide.

Insurance companies often prefer to deal with us directly. We provide them with all the required details and handle any necessary follow-up communications. However, if your insurer prefers to work through you, that’s no problem. Rest assured, insurers often follow up with us directly to ensure everything is in order.

If your device cannot be repaired, or if the repair costs exceed the device’s value, we can provide the necessary documentation to confirm that the device is uneconomical to repair. This is essential for securing a replacement through your insurance.

We aim to make the insurance claim process as smooth and straightforward as possible. We’re here to provide the professional support you need to resolve your claim quickly and effectively, ensuring you have all the necessary documentation and guidance along the way.

For more information on your consumer rights, please refer to the Citizens Advice Insurance Guide.

Will My Data Be Protected During the Custom Built PC Repairs?

We prioritize the privacy of your data. Our technicians adhere to strict protocols, accessing only the data necessary for the repair. Nevertheless, it’s advisable to back up your essential files before bringing in your device.

If you haven’t already, we offer a professional data backup service to help safeguard your information. Learn more about this service here.

Should your data be lost or corrupted, we also offer data recovery services. For more information, please visit our data recovery services page.

While we take every measure to protect your data, the responsibility ultimately lies with you. We recommend our backup services for added peace of mind.

What If My Custom Built PC Repairs Cannot Be Fixed?

If our team finds that your Custom Built PC Repairs cannot be repaired, you will not be charged for the diagnosis. We recognize that this can be a frustrating situation, and we aim to make the process as easy as possible for you.
We offer a secure data destruction service to guarantee that all personal data is completely destroyed, protecting you from potential data breaches. Learn more about this service here.

Furthermore, our IT Equipment Disposal and Recycling Service ensures that your device is disposed of in an environmentally responsible way. Some parts may be refurbished and donated, contributing to reducing electronic waste and helping those in need. More details about our recycling service can be found here.

Your data will be securely destroyed according to industry best practices, ensuring that your personal information remains protected. We’re committed to giving you peace of mind, knowing that your data is handled securely.

Do You Conduct House Calls for Custom Built PC Repairs?

Yes, we offer home visits for Custom Built PC Repairs, ensuring flexibility and convenience for our clients. Whether you’re a residential or small business customer, our expert engineers are ready to assist with on-site repairs. We offer competitive rates, so you get excellent service at an affordable price.
Our home visits are charged by the hour, but if your Custom Built PC Repairs needs more than an hour of work, our engineer might take it back to our office to complete the repair. This approach allows us to work more efficiently and helps minimize costs for you.

We know your time is valuable, so we offer flexible scheduling for home visits to suit your busy day. You can count on us to keep you informed throughout the process, and we’ll return your device promptly once the repair is done.

For safety, we follow strict hygiene protocols during all home visits, including mask-wearing and sanitizing equipment. Our goal is to provide a smooth, high-quality experience, whether we’re at your home or our office.

Looking to book a home visit for your Custom Built PC Repairs? Click here to schedule or give us a call. Enjoy a 10% discount on your first home visit—just mention this offer when you book.

Do You Repair All Types of Devices?

Yes, we repair all models of PCs, laptops, and Apple devices. Our expertise isn’t limited to just Custom Built PC Repairs; we can fix a wide range of devices. Whether it’s a brand-new model or something older, our technicians are prepared to handle any issue, from hardware malfunctions to software troubles.
Visit our A-Z Index of Device Repairs to see a comprehensive list of the brands and models we service. You can access it here. Even if your device isn’t listed, contact us, and we’ll arrange to assess and repair it.

Your device will be expertly handled, regardless of the make or model. Our aim is to get your device back to optimal condition as swiftly and effectively as possible.

What Steps Should I Take If I Face a Problem After the Custom Built PC Repairs?

If you encounter any issues after your Custom Built PC Repairs, we’re here to help. We offer a 30-day guarantee on all our repairs, so you can trust in the quality of our work. To take advantage of this guarantee, it’s important to notify us within 30 days of the original repair date.

To be eligible for a free re-repair, the issue must be related to the original problem we fixed. Unfortunately, our guarantee does not cover new issues, misuse, or intentional damage. If your problem qualifies, we’ll repair it at no extra charge.

To start the re-repair process, rebook your repair through our booking system. Simply click here to schedule your device back in, and mention that this is a follow-up repair. This helps us quickly assess the situation and get your device back to working order as soon as possible.

We know how important your device is, and we’re committed to ensuring it functions flawlessly. Your satisfaction is our commitment, and we’re here to support you every step of the way.