Trust the Experts in Asus PC Repairs.

How Do I Get Started with Asus PC Repairs?

Getting started with your Asus PC Repairs is a simple process. Click the “Book Repair” button at the top right of this page, and a form will appear for you to fill out with your contact information and a brief description of your issue.

Alternatively, you can book directly by clicking here.
After submitting your Asus PC Repairs request, you’ll receive a confirmation email with your appointment details and further instructions.

One of our team members will then contact you to discuss the issue in more detail. They may ask a few additional questions to ensure we fully understand the problem and can recommend the best solution.

Once we’ve gathered all the necessary information, we’ll decide on the best repair option for you—whether it’s an in-shop repair, remote support, or a home visit. We’ll then arrange an appointment at a time that’s convenient for you, so we can fix your device as quickly as possible.

Do I Have to Book an Appointment for Asus PC Repairs, or Can I Simply Walk In?

We offer both appointment bookings and walk-in services for your Asus PC Repairs. You can schedule ahead by clicking the “Book Repair” button above or by clicking here. However, if you prefer, you can also walk in during our business hours.
Walk-ins receive a fast pre-diagnosis in-store. After this, your repair will be scheduled and processed with the same attention as our appointments. We focus on efficiency and will keep you updated throughout the repair process.

Whether you book ahead or walk in, we’re dedicated to providing excellent service for your Asus PC Repairs.

Is There a Cost for Receiving a Quote on Asus PC Repairs?

All quotes for Asus PC Repairs are FREE.
Before commencing any repair, we’ll get in touch to provide your quote and seek your approval to proceed. Our quotes are completely free, and there’s no pressure to move forward if you decide not to.

If you choose not to proceed, that’s perfectly fine. You can collect your device with no further charges or commitments.

What Preparations Should I Make Before Bringing My Asus PC Repairs In?

Before you bring in your Asus PC Repairs, it’s wise to back up your essential data and delete any sensitive information from the device. While we do offer a backup service for a fee per GB, the responsibility for data ultimately lies with the client.
It’s also a good idea to bring your device’s power cables and any accessories that might be needed for the repair. If you’ve spoken with us by phone, make sure to bring any specific items we discussed.

These preparations will help ensure a smooth repair process and that your data is handled according to your preferences.

How Long Will It Take to Complete My Asus PC Repairs?

The time needed to complete your Asus PC Repairs can vary based on how complex the issue is. Simple repairs are often done the same day, sometimes within a couple of hours. However, if we need to order parts, the process might extend to a few days.

We’ll always give you an estimated time frame when providing your quotation and will proceed with your consent. Once your Asus PC Repairs is completed, one of our engineers will reach out to arrange a convenient pickup time.

Your device’s importance to you is our priority, and we strive to finish all repairs quickly and effectively.

Do You Offer a Guarantee on My Asus PC Repairs?

Yes, every Asus PC Repairs we repair is backed by a 30-day guarantee. If the same issue or a related problem arises within 30 days of your repair, we’ll fix it at no extra charge. We know how frustrating it is when issues persist, so we focus on resolving any recurring problems promptly and efficiently.

In some situations, we may extend the guarantee to cover additional related issues. If we determine that an extended guarantee applies, we’ll inform you to ensure you’re aware of the coverage. Your satisfaction is our top concern, and we confidently stand behind the quality of our repairs.

For your added peace of mind, we thoroughly inspect your device before returning it, ensuring that the repair meets our rigorous standards. We believe in delivering durable, dependable repairs, and our guarantee is a testament to that commitment.

What Are Your Accepted Payment Methods?

We accept various payment methods to ensure your transaction is as convenient as possible. In addition to the usual payment options, we accept cryptocurrency payments, including Bitcoin (via the Lightning Network for quick transactions) and USDT Tether.

We also accept PayPal, bank transfers, cash, and debit cards. For PayPal payments, if you need immediate service, please choose the ‘Friends and Family’ option. Alternatively, the ‘Products and Services’ option is available if you don’t mind waiting a bit longer.

All major credit and debit cards are accepted, along with cash payments. We also offer online payment options through our secure payment gateway, including Klarna for flexible payment terms.

Please note that we no longer offer 30-day terms on invoices. Payment is required upon completion of all repairs, jobs, and home visits. For repairs exceeding £1,000, we may request immediate payment, and a deposit may be required for jobs over £500.

We’re here to accommodate your preferred payment method and ensure a smooth transaction.

Do You Offer a Guarantee on My Asus PC Repairs?

Yes, every Asus PC Repairs we repair is backed by a 30-day guarantee. If the same issue or a related problem arises within 30 days of your repair, we’ll fix it at no extra charge. We know how frustrating it is when issues persist, so we focus on resolving any recurring problems promptly and efficiently.

In some situations, we may extend the guarantee to cover additional related issues. If we determine that an extended guarantee applies, we’ll inform you to ensure you’re aware of the coverage. Your satisfaction is our top concern, and we confidently stand behind the quality of our repairs.

For your added peace of mind, we thoroughly inspect your device before returning it, ensuring that the repair meets our rigorous standards. We believe in delivering durable, dependable repairs, and our guarantee is a testament to that commitment.

Are Asus PC Repairs Replacement Parts Covered by a Warranty?

Yes, absolutely. Any new replacement parts or upgrades for your Asus PC Repairs are protected by a 12-month manufacturer’s warranty, as mandated by law. This warranty guarantees that if any issues occur with the parts within this time frame, we’ll replace them at no extra cost.

For warranty replacements within the first three months, there will be no labor charges. After three months, although the part remains covered for free under the warranty, a labor fee will be applicable.

To help you save, we sometimes use refurbished or second-hand parts. If we do, we’ll notify you beforehand, and the warranty period may vary. We’ll clearly outline the warranty for these parts, ensuring you’re fully informed and protected before the repair begins.

This cost-effective approach can save you up to 50% on component costs, without sacrificing quality. Even with more economical options, your parts or upgrades will still carry a warranty that reflects their condition and quality.

Should you experience any problems with a replacement part or upgrade during the warranty period, simply get in touch, and we’ll handle it swiftly. Please note, though, that the warranty does not cover accidental damage or misuse after the repair.

We source parts from reputable suppliers to meet the high standards required for Asus PC Repairs. Our aim is to deliver top-quality repairs at the best possible price, giving you confidence that your Asus PC Repairs is in expert hands.

For further information on your consumer rights, you can visit the UK Consumer Rights Act 2015.

Could Repairs from Kingfisher Computers Void My Warranty?

If your device is under warranty, please be aware that having Asus PC Repairs carried out by Kingfisher Computers, a third-party service, might void your warranty, depending on the manufacturer’s policies.

We understand the importance of maintaining your warranty coverage. That’s why our engineers will check the warranty status of your device before proceeding with any repairs. If your device is still covered, we’ll clearly explain all your options, helping you choose the best path forward.

Our priority is to provide you with straightforward, unbiased advice. We want to ensure you make a well-informed decision that best protects your interests.

Can You Provide an Insurance Claim Quote?

If your device has suffered damage and you need to file an insurance claim, we’re here to assist. We understand that insurers often require detailed quotes or estimates before approving repairs and may ask us to perform the repairs as well.

For insurance claim quotations, we charge a standard fee of £120 per device. This fee is typically reimbursable by your insurance company—simply submit our invoice along with the repair estimate we provide.

In many cases, insurance companies prefer to work with us directly. We handle all necessary communications and provide them with the information they need. However, if your insurer prefers to go through you, that’s also fine. Rest assured, insurers usually follow up with us directly to confirm all details.

If your device cannot be repaired, or if the repair costs exceed the device’s value, we can provide documentation to confirm that the device is uneconomical to repair. This documentation is key in securing a replacement through your insurance.

We aim to make the insurance claim process as smooth as possible. We’re here to provide the professional support needed to resolve your claim quickly, with all the necessary documentation and guidance provided.

For more information on your consumer rights, visit the Citizens Advice Insurance Guide.

Is My Data Secure During the Asus PC Repairs?

We place great importance on the security of your data. Our engineers adhere to strict confidentiality measures, ensuring that only the necessary data is accessed for the repair. However, it’s always prudent to back up any important files before handing over your device.
If you haven’t yet backed up your data, we offer a professional data backup service to protect your information. Find out more about this service here.

In the unlikely event of data loss or corruption, we also provide data recovery services. For further information, visit our data recovery services page.

While we do everything we can to protect your data, the final responsibility lies with you. We recommend using our backup services for added peace of mind.

What If My Asus PC Repairs Cannot Be Repaired?

If it’s determined that your Asus PC Repairs cannot be repaired, there will be no charge for the diagnosis. We understand the frustration of having a device that’s beyond repair, and we work to make this situation as straightforward as possible.

We offer a secure data destruction service to ensure that all your personal data is completely destroyed, safeguarding you against potential data theft. For more information about this service, click here.

Additionally, our IT Equipment Disposal and Recycling Service ensures that your device is recycled responsibly. Some components may be refurbished and donated, helping to reduce electronic waste and aid those in need. More details about our recycling service can be found here.

All data on your device will be securely destroyed according to industry standards, ensuring that your personal information is safe from misuse. Our aim is to provide you with peace of mind, knowing your data is securely handled.

Do You Offer On-Site Services for Asus PC Repairs?

Yes, we provide home visits for Asus PC Repairs to offer maximum flexibility and convenience. Whether you’re a residential or small business client, our skilled engineers are ready to assist with on-site repairs. We offer fair and competitive rates for all our home visits, ensuring you receive top-quality service without breaking the bank.
Home visits are billed by the hour, but if your Asus PC Repairs needs more extensive work, our engineer might take the device back to our office to complete the repair. This method allows us to work more efficiently and helps reduce costs for you.

We understand that your time is valuable, so we offer flexible scheduling for home visits to fit around your day. You can count on us to keep you informed throughout the process, and we’ll ensure your device is returned to you promptly once the repair is complete.

For your safety, we adhere to strict hygiene protocols during all home visits, including mask-wearing and sanitizing equipment. Our goal is to provide a smooth, high-quality experience, whether at your home or in our office.

Need to book a home visit for your Asus PC Repairs? Click here to book now or call us to discuss your needs. First-time customers can enjoy a 10% discount on their first home visit—mention this offer when booking.

Can You Fix Every Model and Device?

Yes, we repair all models of PCs, laptops, and Apple devices. Though Asus PC Repairs is our specialty, our expertise covers a broad range of devices. Whether it’s the latest release or an older model, our technicians have the skills to address a variety of issues, from hardware malfunctions to software glitches.
You can browse our A-Z Index of Device Repairs for a complete list of supported brands and models here. If you don’t find your device listed, don’t worry—just get in touch, and we’ll arrange a consultation to assess and repair your device.

Your device is in capable hands, no matter what brand or model it is. We strive to provide quick, reliable repairs to get your device back in working order.

What Steps Should I Take If I Face a Problem After the Asus PC Repairs?

If you encounter any issues after your Asus PC Repairs, we’re here to help. We offer a 30-day guarantee on all our repairs, so you can trust in the quality of our work. To take advantage of this guarantee, it’s important to notify us within 30 days of the original repair date.

To be eligible for a free re-repair, the issue must be related to the original problem we fixed. Unfortunately, our guarantee does not cover new issues, misuse, or intentional damage. If your problem qualifies, we’ll repair it at no extra charge.

To start the re-repair process, rebook your repair through our booking system. Simply click here to schedule your device back in, and mention that this is a follow-up repair. This helps us quickly assess the situation and get your device back to working order as soon as possible.

We know how important your device is, and we’re committed to ensuring it functions flawlessly. Your satisfaction is our commitment, and we’re here to support you every step of the way.