Welcome to Kingfisher Computers! By using our website, purchasing our products, or availing of our services, you agree to the following Terms and Conditions. Please read these carefully as they contain important information regarding your rights and obligations.
If for any reason you change your mind and wish to return your order after delivery, we are happy to offer a refund or exchange, provided the item is unopened and in its original packaging. This option is available for 21 days after delivery.
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund, provided you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You may inspect the goods as you would in a retail store; however, to obtain a full refund, you must not use, install, or input any data/software into the goods. The goods must be in ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. DVDs, CDs, memory cards, and software packaging discs must remain sealed. For Software Product Activation Key cards, the silver strip on the back of the card must be fully intact.
Refunds for physical parts from the shop will be subject to a 10% restocking fee. We will not provide refunds for parts that appear to be damaged or if the packaging is damaged in any way.
In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract. If you consent to a digital download starting within the 14-day cancellation period and acknowledge that the right to cancel will be lost, you will not be eligible for a refund.
There are three ways to refund/cancel your purchase:
Once we have received the goods back from you, we will issue a refund for the cost of the product plus the delivery charge paid (except for additional costs if you selected a type of delivery other than the least expensive type of standard delivery offered by us).
We reserve the right to make a deduction from the refund for any loss in value of the goods if the loss is a result of unnecessary handling by you.
Please note that Kingfisher Computers is an Amazon affiliate. This means that some links on our website are affiliate links that may lead you to Amazon. If you make a purchase through these links, Kingfisher Computers may receive a commission. However, we are not responsible for handling returns or refunds for items purchased through Amazon or any other affiliate links. For any issues related to such purchases, please refer to Amazon’s return and refund policy or the respective affiliate retailer’s return policy.
For services involving hardware upgrades or installations, please be aware that labor costs associated with the installation or upgrade of hardware are non-refundable. This policy applies whether the hardware is purchased through Kingfisher Computers or supplied by the customer. Once the service has been performed, the labor cost is considered fulfilled and non-refundable.
We cannot refund or cancel your purchase under the following circumstances:
While we take all reasonable precautions to protect customer property in our possession, Kingfisher Computers cannot be held liable for loss, damage, or destruction of customer devices or property due to events beyond our control. These events include, but are not limited to, burglary, theft, fire, flood, earthquake, or other natural disasters (often referred to as “Acts of God”).
This limitation of liability does not exclude or limit our liability for any matter in which it would be illegal for us to do so, including, but not limited to, liability for death or personal injury caused by our negligence, or any other liability which cannot be excluded or limited under applicable law.
Kingfisher Computers does not offer payment terms such as “30-day payment plans.” All payments are due upon completion of the service or when picking up your device. We accept major credit cards, PayPal, and cash. No checks or extended payment plans are accepted.
We provide a 30-day guarantee on all repairs carried out by Kingfisher Computers. This guarantee covers only the pre-existing issues that we have attempted to repair. If the same issue reoccurs within 30 days, we will attempt to resolve the problem at no additional cost.
Please note that this guarantee does not cover new faults or issues that arise due to the actions of the customer after the repair, such as misuse or accidental damage. If it is determined that the customer is the cause of the fault after the initial repair, they will be liable to pay for the new repair.
Kingfisher Computers operates a No Fix, No Fee policy. If we are unable to repair your device, there will be no charge for the attempted repair. However, this policy does not apply to data recovery services, which are charged regardless of the outcome.
In cases where parts need to be ordered for the repair, the customer may be liable for the cost of those parts, at our discretion. Any responsibility for the cost of ordered parts will be communicated before the order is placed.
We offer free remote support for up to one hour after a repair has been completed. This support is limited to resolving issues related to the repair that was initially performed. Any remote support required after this one-hour period will be charged at our hourly rate.
Contact us at [email protected] for questions related to refunds, returns, or support.
