Tips & FAQ's

Frequently Asked

Most of our repairs are completed within. 1-3 days.

Unless Parts we need to order parts.

We also offer a 12-hour priority service (subject to availability of parts if needed).

If we need to order parts then we can get these for next day delivery. Unless we can only source parts are from oversea’s.

We understand how difficult being without your computer can be.

Will try to get it back to you as quickly as possible.

 
We will always offer you a fixed price for the repair. We will asses all repairs and give you a total price before starting the work.

All diagnstics are free. No fix no fee applies to all jobs.

We don’t want any of our cusomters to have any nasty surprises. We want you to know exactly what your repair will cost before we complete the work.

9 Reasons to use us;

1) We offer a personal service is top of our list.

2) Buy Local – Support local businesses and the community.

3) You will speak directly to the person working on your computer or device. So you can explain the situation in detail.

4) We turnaround repairs quickly, we don’t send anything away to service centres. All repairs are completed in our technical workshop in our shop. We NEVER quote 5+ days for repairs.

5) No Fix, No Fee. If we can’t repair your computer. we do NOT charge you.

6) Free Diagnostic. All Repairs are diagnosed before we go ahead with a repair. You don’t want it done. You don’t pay.

7) We don’t charge any upfront costs, you only pay for work once it’s completed and when you are happy with it.

8) 30 Day Repair guarantee. All repairs are covered with a 30 Day guarantee. You have a small issue!

9) We can backup your data. Big high street stores. will not take responsibility for your data. Meaning if they need to Wipe your computer or device they will. We will make sure that we never lose your data. We will give you the option to keep your precious data.

Absolutely! We repair laptop screens all the time and it’s much cheaper than buying a new laptop.

Get in touch. For a quick quote.

We have the majority of laptop screens in stock and can replace your screen the same day. Unless we don’t have that screen in stock.

Even then we should have the part within 24 hours.

You might be thinking? “Is my data safe in your hands”/
 
We will always take great care in looking after your data.
We conform to the Data Protection Act and GDPR. Any data we hold is kept in strict confidence.
 
We undertake work for many local businesses. Including solicitors and high street shops and understand how important personal data is.
 
Any customer data that is collected is always stored password protected and in an encrypted format.
 
We always tell if possible you take a backup of any data on your computer before any work being undertaken. Although we strive to do this for the customers as an extra layer of protection. as protocol. If you have any concerns about future backups. We can discuss any backup options with you if needed.

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